At SBA Info solutions, we want our employees to succeed and strive to create a culture in which our workforce can learn and grow. We recognize that our most valuable asset is our human resources - our people, and because of that, we continuously strive to attract, motivate, develop and retain quality people.
We are an equal opportunity employer with teamwork, growth, recognition and achievement as part of our values.
If you would like more information about an open position, write to us at firstname.lastname@example.org
We have opening for the following positions.
1.Assistant Service In charge:
Diploma / Graduate in Science / Engineering,No of Position - 1,Experience – 3 – 5 Yrs
- Should have working knowledge in Active Directory, Networking (Active/ Passive),Firewall, Servers, Storages, AV, File services, virtualization & troubleshooting windows (server & client OS) and linux environment with the help of logs, follow ITIL Process, prepare ITG reports etc
- Knowledge in the area of IT infrastructure management (windows/ Linux/ servers/ storage/ networking / etc)
- Manage a team of engineers, clear technical challenges, act as an escalation point to customers, Handle different solution & integration projects, regular meetings with customers
2. Service Desk:
Diploma / Graduate in Science / Engineering,No of Position - 1,Experience- 3 – 5 Years
- Will be positioned in house and must be able to get trained to taking up L1 troubleshooting
- Handling escalations to appropriate levels/ 3rd party
- Conducting meetings (internal) + discussion on SLA breaching
- Prepare SLA reports for infra availability
- Managing service tickets for closure
- Reporting (Customer + Internal)
- Knowledge in ITIL Foundation & use of ticketing, monitoring tool preferred
- Experience 0-2 yrs
3.Technical Pre-Sales – Networking & Security:
Graduate in Science / Engineering,No of Position - 1,Experience – 4 Years
- Technical & solution knowledge with experience in IT industry in the following:Cisco /Symantec /Mcafee / Sophos /HP Ideal, HPE Routing, switching, Wireless, Security), SIEM,DLP, IPS, Webproxy, Firewall, Antispam, wan optimization, load balancers.Internet architecture, network infrastructure, UNIX, Windows, VMware, Bigfix, EmailMessaging Security and Web Security
- Possess exposure to security software solutions like Firewall, Content Security,Intrusion prevention, encryption, data leakage, data protection and monitoring security.
- Experience in pre-sales/ supporting the selling of services or solutions in System Integrator Industry. Experience in preparing business solution proposal and provide corporate presentation to senior management.
- Work together with account managers and partners to establish and understand the customer’s requirements.
- Identify the appropriate solutions and delivers product tailored to meet the customer’s requirements.
- Effectively communicate technical answers to questions raised by customers regarding the solution.
- Strong oral & written communication skills